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<< Click to Display Table of Contents >> P2P Messaging & Workflows |
  
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<< Click to Display Table of Contents >> P2P Messaging & Workflows |
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In order to send SOPRANO GAMMA P2P (Person to Person) messages, users must be provisioned and have the mobile app installed on their devices.
1.Provisioning team creates administrative, company, and mobile user(s) and licences in the SOPRANO GAMMA web portal as needed. Administrator contacts SOPRANO to provision additional licences.
2.Company administrator sets up SOPRANO GAMMA contacts in the system and establishes settings for encryption and Fall Back to SMS (refer to the Administrative Setup section for details).
3.Users download, install and register the SOPRANO GAMMA mobile app. They are now ready to begin sending P2P messages.
Once provisioned with the necessary user accounts and licences, users become “Contacts” in the system and are ready to begin sending and receiving P2P (Person-to-Person) messages. P2P refers to messages sent between two mobile devices.
Receive Messages |
Respond to Received Messages |
Send Messages |
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Any Contact with the SOPRANO GAMMA mobile app installed and provisioned* |
IP or SMS |
IP or SMS |
IP or SMS |
Any offline Contact or any Contact without the SOPRANO GAMMA mobile app installed and open* |
SMS only** |
SMS only** |
SMS only** |
Mobile users that are not yet Contacts in the system |
N/A |
N/A |
N/A |
*Mobile user provisioning and activation requires an active mobile SIM and valid mobile phone number from a mobile network operator; the mobile phone number will be validated during the provisioning and activation process. Mobile app installation and activation requires a mobile device running a minimum of iOS v5.1.1 or Android Gingerbread v2.3.2.
** SMS Only capabilities are dependent on the settings selected in SMS Fallback and Encryption as outlined in the Administrative Setup section of this document.
Following sections include detailed information for below topics: