Soprano Campaign Tools > RCS Messaging Channel > RCS

The RCS Summary is a section to enter a basic Title and Description to your RCS Order

Summary

Users can include recipients to the RCS Order. Either enter the destination (Contacts/ Groups / Lists) details manually or use the to load a pre-loaded Contact / Group / List.

Destinations

Contacts/Groups/Lists

Anytime, a User enters an invalid mobile number, they are provided with a warning message prompting the User to re-enter a valid mobile number.

Once Users decide the recipients, proceed to create the message using the HTML builder provided.

This is the work space to build your RCS Message

HTML Builder

Click on the "Click to add content" to open up a number of custom message entities.

Click To Add Content

For Example: Use the <> PREFORMATTED option to add custom lines of code into your message.

RCS message options button is highlighted below.

HTML Builder Template Button

Tapping the button brings up two options : RCS Text and RCS Cards.

RCS Card Options

Choosing RCS Text pulls up a list of RCS Text templates that can be used via an easy drag-and-drop technique.

RCS Text Option

Drag-and-drop the template to view it on the work space. There are 3 standard text templates you can use. This is essentially how the content is viewed on the recipients of the RCS Order.

RCS Text Card Included

The HTML Builder comes with a handy "clear" button . This removes any of the HTML elements in the builder. This button is visible only when an element is dropped in and not when the builder is empty.

Choosing RCS Cards brings up number of custom cards to drag-and-drop into the message builder space.

RCS Card Option

Note: RCS Cards provide Users with the ability to hit enter and create a "new line". This helps with formatting and alignment. This is applicable to RCS Cards and Carousels.

When working with Carousel buttons, Users are requested to adhere to the minimum and maximum button counts that MEMS offers.

Minimum buttons = 1

Maximum buttons = 11

Drag and drop any of the cards into your message builder. Currently there are 9 standard rich card templates supported.

RCS Rich Card Included

RCS Survey Snippet

RCS Survey is a snippet designed specific to handle survey based scenarios amongst User base. Drag and drop the Survey Snippet from the RS Cards on the right.

Note: Users can perform all operations on keyboard the same way as using a mouse. Read about it here.

RCS Survey Snippet Builder

The above screen is what is presented once Users drag it into the editing space. Add a custom image, Title and Description to your Survey card.

Survey Button Options

Once Users create a Survey Snippet, they have the ability to use buttons as survey options.

Modify these buttons with the below actions:

Icon

Description

Add buttons to the left or right

Remove buttons

Modify button text

Read about these buttons here.

Snippet Options

Another useful option is the ability to modify the snippet itself. Below are the various snippet actions.

Icon

Description

Hide or show snippet image

Hide or show snippet title

Hide or show snippet description

Hide or show snippet buttons

Delete snippet

Note: RCS Cards provide Users with the ability to hit enter and create a "new line". This helps with formatting and alignment. This is applicable to RCS Cards and Carousels.

Similar to other applications in MEMS, RCS provides the options to user to either opt-in / opt-out from receiving messages.

once you've chosen the type of filter (BLACKLIST / WHITELIST) you are presented with the lists that you have pre-loaded into SOPRANO MEMS.

Users can choose how they wish to receive replies from customers. Choose from one of the below options. Once chosen, enter an appropriate Reply To Address.

Delivery Frequency

Choose how frequent the RCS Orders are delivered, from one of the options available (as displayed).

Timezone

Based on your customer locations, assign an appropriate Timezone.

Start / End Time

Choose a suitable time frame to send out the Orders

Start / End Date

Choose a suitable date frame to send out the Orders

Timezone Open Hours

Choose this option to make sure the RCS Orders are not delivered during off-hours (after work, nights etc.)

Priority

Pick an appropriate priority for your RCS Order

Fallback Channel

* To access the SMS Fallback feature, Users are requested to purchase the appropriate license.

Under the circumstances where customers do not have access to RCS and it's features, it is possible to setup MEMS in such a way that they still receive the same messages in the form of SMS messages.

*Note: When the recipient cannot receive RCS orders, the delivery receipt is in SMS format :

id:nnnnnnn sub:SSS dlvrd:DDD submit date:YYMMDDhhmm done date:YYMMDDhhmm stat:*UNDELIV* err:E Text: . . . . . . . . .”

If the RCS message delivered is in HTML format, the message is sent as a link to the User's mobile phone. This link can be opened in the phone's browser.

Fallback Template

Similar to other channels, Users can configure specific templates to be called upon to be used in case a Fallback scenario is needed.

Enter appropriate batch delivery options.

Batch Size

Edit the batch size here.

Batch Interval

Edit the interval between batches here.

Maximum Messages

This feature is useful if you are not sure how many recipients there are in a list but you want to limit the number of messages sent so that you don’t exceed your broadcast budget

Once all the above steps have been completed, Users can use any of the launch options below.

Save the RCS Order

Launch your RCS Order

Cancel and re-start framing the Order

Save your RCS Order as a Template if this would be a regular Order sent to recipients.

After sending out the RCS Order, the Users are presented with some statistical charts that provide some valuable insights.

The first chart visible shows the "Queued" message. The message has been sent by MEMS User.

The message is now delivered to the recipient.

The options highlighted in the image here can be selected / de-selected.

Users are free to check and un-check the options to modify the chart view accordingly.

RCS - New RCS Order

RCS - New RCS Order