New Viber Order - Summary Page
 Order Summary
Include a name for a Viber Order along with a short summary for the same.
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New Viber Order - Destinations
Users can include recipients to the Viber Order. Either enter the destination (Contacts/ Groups / Lists) details manually or use the  to load a pre-loaded Contact / Group / List.
 Destinations |
 Contacts/Groups/Lists
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Anytime, a User enters an invalid mobile number, they are provided with a warning message prompting the User to re-enter a valid mobile number.
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New Viber Order - Message
Note:
One way messaging - Restricted to MT-only, Transactional and Promotional messages.
Two way messaging - Transactional and Promotional messages.
The below messages can be either transactional or Promotional messages.
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Use the "Click to add content" button to add various formatted content.
Clicking on the little pointer as shown above, opens a number of cards that Users can apply to their Viber orders.
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Free text card to send out text messages to Viber Users. Customize the text as needed.
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Free text + response button card. Customize the text and customize the response button as well.
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Add custom images (image without captions) to the Viber Order.
To modify and add custom images that replace the default image via image upload / URL hosting, use the  buttons.
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Add a custom image (say a promotional advertizement) to Users.
•Customize the Title, Upload custom image / add custom URL.
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•Add an image description.
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•Add a custom button to call to action from Users.
Click on the title space to add a custom title.
Use the buttons to add custom image / URL that hosts the image.
Replace the default button label with custom button-text and action via the  button.
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New Viber Order - Consent
The Consent tab is used to filter the Viber order from certain audiences.
WHITELIST : Members who have opted to receive future Viber Orders and messages
BLACKLIST : Members who have opted out from receiving future Viber Orders.
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New Viber Order - Replies
Replies tab are used to configure how MEMS Users wish to receive responses to Viber Order Messages.
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New Viber Order - Delivery Options
Delivery Frequency
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Choose how frequent the RCS Orders are delivered, from one of the options available (as displayed).
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Timezone
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Based on your customer locations, assign an appropriate Timezone.
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Start / End Time
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Choose a suitable time frame to send out the Orders
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Start / End Date
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Choose a suitable date frame to send out the Orders
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Timezone Open Hours
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Choose this option to make sure the Viber Orders are not delivered during off-hours (after work, nights etc.)
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Priority
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Pick an appropriate priority for your Viber Order
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Fallback Channel
* To access the SMS Fallback feature, Users are requested to purchase the appropriate license.
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Under the circumstances where customers do not have access to Viber and it's features, it is possible to setup MEMS in such a way that they still receive the same messages in the form of SMS messages.
*Note: When the recipient cannot receive Viber orders, the delivery receipt is in SMS format :
id:nnnnnnn sub:SSS dlvrd:DDD submit date:YYMMDDhhmm done date:YYMMDDhhmm stat:*UNDELIV* err:E Text: . . . . . . . . .”
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Fallback Template
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Similar to other channels, Users can configure specific templates to be called upon to be used in case a Fallback scenario is needed.
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New Viber Order - Batch Options
Enter appropriate batch delivery options.
Batch Size
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Edit the batch size here.
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Batch Interval
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Edit the interval between batches here.
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Maximum Messages
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This feature is useful if you are not sure how many recipients there are in a list but you want to limit the number of messages sent so that you don’t exceed your broadcast budget
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New Viber Order - Launch Options
Once all the above steps have been completed, Users can use any of the launch options below.
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Save the Viber Order
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Launch your Viber Order
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Cancel and re-start framing the Order
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Save your Viber Order as a Template if this would be a regular Order sent to recipients.
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