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<< Click to Display Table of Contents >> WhatsApp - Rich Media Limitations |
  
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<< Click to Display Table of Contents >> WhatsApp - Rich Media Limitations |
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Based on the HTML builder option in WhatsApp Orders, various Rich Media content is available to be attached and sent to recipients.
However, there are certain restrictions that Users need to be aware of while attaching various media.
Below is a summary table, highlighting the same:
1. Any media content source URL MUST end with the correct extensions (.pdf,.jpg, .mp3 etc) as it is being picked up (as opposed to adding the extensions manually later). If not the messages will bounce.
For Example:
Right - https://123.audio Wrong - https://123/audio
2. Uploading files can slow down the process of editing captions. It is advised to edit captions before selecting the file to upload in some browsers like Chrome and IE.
3. Any order with .jpg/.png/.jpeg images with size > 2MB will bounce when sent via URL method (Awaiting comments from tyntec for their feedback).
4. .3gp/.ogg files when sent via Video/Audio template will fail (waiting for tyntec's feedback), but .3gp/.ogg files as document template are sent success.
5. Max character limit on caption is 200 character, for more than 200 character BE alarms gets generated with InvalidSqlParameterExpecption.
6. Only H.264 encoded videos are compatible across all supported devices and browsers. MP3 is the only common audio format across supported devices/browsers : https://www.encoding.com/html5-video-codec/
7. Observe below table for whatsApp mail merge and multiple destination limitation:
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Media Type |
File Formats |
Browse-and-Upload Style Media |
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IE (as browser of choice) |
Chrome (as browser of choice) |
Comments |
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Using IE on an Android Device |
Using IE on an iOS Device |
Using IE on an Android Device |
Using IE on an iOS Device |
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Image |
.jpeg |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.png |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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Audio |
.aac |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.mp4 |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.amr |
Considered an invalid source while using IE on an Android device |
Considered an invalid source while using IE on an iOS device |
Not supported while using Chrome on an Android device |
Not supported while using Chrome on an iOS device |
The HTML5 audio tag in the content builder doesn't support the format due to which the user wont be able to upload .amr file formats |
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.mpeg |
Considered an invalid source while using IE on an Android device |
Considered an invalid source while using IE on an iOS device |
Not supported while using Chrome on an Android device |
Not supported while using Chrome on an iOS device |
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.mp3 |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.opus |
Considered an invalid source while using IE on an Android device |
Considered an invalid source while using IE on an iOS device |
Not supported while using Chrome on an Android device |
Not supported while using Chrome on an iOS device |
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.ogg |
Considered an invalid source while using IE on an Android device |
Considered an invalid source while using IE on an iOS device |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File format is received but could not be played (no built in support for this codec) |
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Video
*For Videos, anything which is HTTP is not supported. |
.mp4 |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.3gp |
Considered an invalid source while using IE on an Android device (Message is in a "bounced" state) |
Considered an invalid source while using IE on an iOS device (Message is in a "bounced" state) |
Not supported while using Chrome on an Android device |
Not supported while using Chrome on an iOS device |
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Document |
.txt |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.xls |
.xls files uploaded successfully |
.xls files uploaded successfully |
.xls files uploaded successfully |
.xls files uploaded successfully |
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.xlsx |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.pdf files uploaded successfully |
.pdf files uploaded successfully |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.csv |
.csv files are uploaded successfully |
.csv files are uploaded successfully |
.csv files are uploaded successfully |
.csv files are uploaded successfully |
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.ppt |
.ppt files are uploaded successfully |
.ppt files are uploaded successfully |
.ppt files are uploaded successfully |
.ppt files are uploaded successfully |
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.pptx |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.doc |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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.docx |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
File with sizes 1MB or higher, lag for 1 or 2 sec |
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Media Codecs |
File Formats |
URL Based Attachment |
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IE (as browser of choice) |
Chrome (as browser of choice) |
Comments |
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Using IE on an Android Device |
Using IE on an iOS Device |
Using IE on an Android Device |
Using IE on an iOS Device |
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Image |
.jpeg |
upto 2MB for .jpg/jpeg- passed via URL
.jpg/.jpeg files >2 MB via URL- fail |
upto 2MB for .jpg/jpeg- passed via URL
.jpg/.jpeg files >2 MB via URL- fail |
Upto 2MB for .jpg/jpeg- passed via URL
.jpg/.jpeg files >2 MB via URL- fail |
upto 2MB for .jpg/jpeg- passed via URL
.jpg/.jpeg files >2 MB via URL- fail |
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.png |
upto 2MB for .png passed via URL
.png files >2 MB via URL- fail |
upto 2MB for .png passed via URL
.png files >2 MB via URL- fail |
upto 2MB for .png passed via URL
.png files >2 MB via URL- fail |
upto 2MB for .png passed via URL
.png files >2 MB via URL- fail |
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Audio |
.aac |
.aac files uploaded successfully |
.aac files uploaded successfully |
.aac files uploaded successfully |
.aac files uploaded successfully |
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.mp4 |
.mp4 files uploaded successfully |
.mp4 files uploaded successfully |
.mp4 files uploaded successfully |
.mp4 files uploaded successfully |
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.amr |
Not supported while using IE on an Android device |
Not supported while using IE on an iOS device |
Not supported while using Chrome on an Android device |
Not supported while using Chrome on an iOS device |
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.mpeg |
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.mp3 |
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.mp3 files with a file size of upto 5MB uploaded successfully via URL |
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.opus |
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.ogg |
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Video
*For Videos, anything which is HTTP is not supported. |
.mp4 |
Uploaded successfully - Max limit of 10MB for .mp4 Files |
Uploaded successfully - Max limit of 10MB for .mp4 Files |
Uploaded successfully - Max limit of 10MB for .mp4 Files |
Uploaded successfully - Max limit of 10MB for .mp4 Files |
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.3gp |
To be consulted with Tyntec |
To be consulted with Tyntec |
To be consulted with Tyntec |
To be consulted with Tyntec |
Currently failing. Need to contact Tyntec support. I will ask @Jason Zhu |
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Document |
.txt |
.txt files uploaded successfully via URL |
.txt files uploaded successfully via URL |
.txt files uploaded successfully via URL |
.txt files uploaded successfully via URL |
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.xls |
.xls files uploaded successfully via URL |
.xls files uploaded successfully via URL |
.xls files uploaded successfully via URL |
.xls files uploaded successfully via URL |
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.xlsx |
.xlsx files uploaded successfully via URL |
.xlsx files uploaded successfully via URL |
.xlsx files uploaded successfully via URL |
.xlsx files uploaded successfully via URL |
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Uploaded successfully - Max limit of 32MB for PDF Files |
Uploaded successfully - Max limit of 32MB for PDF Files |
Uploaded successfully - Max limit of 32MB for PDF Files |
Uploaded successfully - Max limit of 32MB for PDF Files |
32MB for .pdf- passed via URL |
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.csv |
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Successfully sent via URL |
Successfully sent via URL |
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.ppt |
.ppt files successfully sent via URL |
.ppt files successfully sent via URL |
.ppt files successfully sent via URL |
.ppt files successfully sent via URL |
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.pptx |
.pptx files successfully sent via URL |
.pptx files successfully sent via URL |
.pptx files successfully sent via URL |
.pptx files successfully sent via URL |
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.doc |
.doc files successfully sent via URL |
.doc files successfully sent via URL |
.doc files successfully sent via URL |
.doc files successfully sent via URL |
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.docx |
.docx files successfully sent via URL |
.docx files successfully sent via URL |
.docx files successfully sent via URL |
.docx files successfully sent via URL |
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