Prerequisites

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Prerequisites

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Before you start using the SOPRANO GAMMA app, verify if the prerequisites for mobile-app user and web users are met. Here is all the information that you need.

 

Note: Support information listed here is as per the requirement of latest version of GAMMA v4.4 and above. We recommend using our latest version to utilise advanced capabilities and receive an enriched user experience.

 

 

Mobile App installation requirements:

 

Android

•Mobile app can be installed on any Android smart-phone or device with a SIM running on Android 4.4 KitKat or higher

iOS

•Mobile app can be installed on any Apple iPhone with a SIM running on Apple iOS v9.0.0 or higher

 

Mobile User Provisioning requirements:

 

Hardware

For provisioning and activation of SOPRANO GAMMA, a mobile device that is associated with an active mobile SIM (Subscriber Identity Module) and a valid mobile phone number is required. The User’s mobile phone number must be provided by a mobile network operator and the User’s mobile phone number will be used and validated during the provisioning process.

Mobile Application

(send messages)

Before the GAMMA mobile application can be used, in addition to installing the app the user must also be provisioned with a licence by the customer Administrator. Once a mobile user has installed the application and is provisioned by the Administrator, the SOPRANO GAMMA mobile application functionality will be accessible for that mobile user.

 

Web User requirements:

 

Hardware

Internet-enabled PC, Mac, or any equivalent device with an active internet connection.

Software

Any web browser software (e.g. Chrome, Firefox, Safari)

Credentials

Web app username and password for SOPRANO MEMS is required for administrative login. Only Administrator users are provided with login credentials to manage SOPRANO GAMMA.

Admin icences

At least one web portal admin license for SOPRANO MEMS is required, this license provides full access and full administrative control.

Optional customer licenses reside underneath the Admin license and provide limited customer access permissions, pre-defined by the administrator.

Customer Licences

After SOPRANO GAMMA user licenses are provisioned by the Administrator in the GAMMA web portal, those users are active in the system and each of those users’ mobile GAMMA application will be enabled with the core GAMMA functionality. Each mobile user license is provisioned by associating that mobile user’s valid mobile phone number of that mobile user’s active mobile SIM.