<< Click to Display Table of Contents >> Navigation:  Troubleshooting > Troubleshooting Email2SMS API - Simple

 

Capture key data:

 

- What Customer?

- What User is having problem trying to send email?

- When have they been trying to send messages

- Who are they trying to send it to, have your customer provide the <mobile>@<domain.com> that they are sending to.

 

Is there a record of the message submitted in the reports:

- Reports > Message Report >

 

 

Step 1: As Platform  Administrator check alarms