Soprano Campaign Tools > Omni

I just sent an Omni message using SOPRANO MEMS portal. How can I check if the message is delivered or not ?

- In order to track the messages that you've sent using Omni, please click on Reports > Message Reports. Depending on your target message type i.e. SMS, MMS, Email, Voice, GAMMA, run a quick search to filter out the message sent by you through Omni. Reporting function has not been changed but is already capable to cater to needs of Omni messaging.

How do I track the failed Omni messages due to mismatch in content type and delivery method ?

- If you wish to particularly track failed message, please enter 'Discarded' as Message Status filter. If an Omni message is failed due to mismatch in content provided and the destination address type, MEMS platform sets status as Discarded.

Access and Licenses

Since Omni provides capability to send SMS, MMS, GAMMA, Voice and Email, do I need to request licence for all of the products ?

- We've setup Omni in smart and efficient way such that users do not have to undergo the process of requesting all the licences. Omni licences are setup to provide access to each of the delivery methods i.e. SMS, MMS, GAMMA, Voice and Email.

I do not have dedicated access to Voice but I wish to use Omni to send Voice messages. How do I access Call Control Objects ?

- Specially for Omni users, we've included access to Call Control Objects through Personal Setup > Templates > Call Control Object Summary. Omni users can create new Call Control Objects or access existing ones using this page.

Support of Content Type

What is the different between content-type, address-type, delivery-method and message-type ?

- Since Omni is an intelligent messaging engine, it handles various content-types, address-types and message-types. Let's elaborate what this means for you :

Content-type	Various types of content supported by Omni	Plain text, rich media (HTML/attachments), Interactive Message, Voice
Address-type	Various types of addresses that Contacts can add to their details	Mobile number, landline, email address, registered mobile number for app.
Message-type/Delivery-method	Various modes of communication to reach wider audiences that is supported by MEMS	SMS, MMS, Email, Voice, GAMMA

How do I ensure a specific message content gets delivered to the channel of my choice?

- We've made sure that Omni can trigger messages to each channel (SMS,MMS,Email,Voice,GAMMA) based on its supported contents. Please check Omni-Message Handling for understanding the message compatibility and supported content mapping.

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